Soft Skill Tutorial

Communicating Beyond Words

All communication tactics beyond the limits of spoken or written words are commonly classified as “nonverbal” communication. Nonverbal behavior refers to actions such as facial expressions, gestures, postures, positions, and various movements of the body. It is not possible to be an effective communicator if you are unaware of or ignore nonverbal behaviors. This tutorial discusses the use of nonverbal behaviors and techniques to enhance communication.